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Category: General

I cannot login, what should I do?

If you are having trouble login into your account and receive a login failed note:

• Please check if you are using the correct login username and the correct password

• Please make sure that there is no space before or after your username or password

• If you don’t have the password anymore and want to set a new one, please go to the following link and set a password recovery:

• Enter your account email address
• Click “Submit”

• A message on how to reset your password will be sent to your account email address
• Follow the instructions in this message and reset your password

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